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A Proven 4-step Communication Strategy for Difficult Conversations
When a top customer complains and executives are demanding answers, strong communication skills are essential.
This practical guide introduces a proven 4-step communication strategy (SBAR) to help senior managers—especially non-native English speakers—navigate high-pressure conversations with clarity, confidence, and credibility. Learn how to take ownership, explain what went wrong, and propose smart recovery plans that build trust with leadership and customers alike.

Brian Mc Closkey
Jun 73 min read
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4 Presentation Mistakes Taiwanese Professionals Make & How to Fix Them
Do you find it difficult to deliver presentations to global teams?
Many professionals in Taiwan have strong skills but still struggle to present clearly in international settings. Learn four common mistakes—and how to avoid them so you can speak with more confidence and impact.

Brian Mc Closkey
May 307 min read
1
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5 Communication Mistakes to Avoid When Handling Customer Issues
If your team sometimes finds it hard to handle customer complaints clearly and effectively, you're not alone. In this post, we uncover 5 common communication mistakes Taiwanese professionals make when dealing with customer issues — and how to fix them to build stronger, more trusted relationships with global clients.

Brian Mc Closkey
Mar 104 min read
16
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