Brian Mc Closkey

When a top customer complains and executives are demanding answers, strong communication skills are essential. This practical guide introduces a proven 4-step communication strategy (SBAR) to help senior managers—especially non-native English speakers—navigate high-pressure conversations with clarity, confidence, and credibility. Learn how to take ownership, explain what went wrong, and propose smart recovery plans that build trust with leadership and customers alike.

Do you find it difficult to deliver presentations to global teams? Many professionals in Taiwan have strong skills but still struggle to present clearly in international settings. Learn four common mistakes—and how to avoid them so you can speak with more confidence and impact.

If your team sometimes finds it hard to handle customer complaints clearly and effectively, you're not alone. In this post, we uncover 5 common communication mistakes Taiwanese professionals make when dealing with customer issues — and how to fix them to build stronger, more trusted relationships with global clients.