RT-Mart Success Story
How RT-Mart Strengthened Global Collaboration Through Enhanced Communication Skills
Case Study: Company Overview: RT-Mart International Ltd.
RT-Mart, a top retail brand in Taiwan and part of France’s Groupe Auchan, operates over 20 branches across the island. With a growing need for global collaboration, its managers must communicate clearly across Europe and the APAC region.
The Challenge
RT-Mart’s leadership needed stronger communication skills to:
✔ Coordinate cross-regional projects
✔ Deliver clear, concise status updates
✔ Lead global virtual meetings
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Build a global leadership mindset
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Communicate clearly, concisely, and with impact
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Deliver insight-focused status updates
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Use industry language to build credibility
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Participate actively in discussions
“We want our managers to function globally—strong communication skills are essential.”
— Philippe Leroy, Operations Director, RT-Mart
Training Goals
Tailored Training Approach
NextGen partnered with RT-Mart to design a fully customized communication training program. After analyzing their needs, we created targeted content that blended communication skills with industry language.
Training Design:
✔ Custom content tailored to RT-Mart’s business
✔ Competency-based assessments to measure progress
✔ Scenario-based learning for real-world application
Why RT-Mart Chose NextGen?
"We chose NextGen over three other vendors because they spent time to understand our needs and design fully specialized training content. The amount of work NextGen did before the course even began and the quality of training content really impressed us.”
— Stacy Kuo, HR Director, RT-Mart
The Solution:
Blended learning
To maximize learning impact, we delivered the training through a mix of webinars, workshops, and face-to-face courses:
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Webinars – Introduced key concepts and language
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Workshops – Hands-on group practice (24 participants)
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Face-to-Face Courses – Small-group (10 participants) intensive sessions with personalized feedback
The Results
Performance was evaluated using key metrics, including engagement, in-class participation, and the ability to apply learning in a business scenario assessment. A structured evaluation rubric tracked individual progress, providing clear benchmarks and measurable training outcomes.
94%
Evaluation Task Score
92%
In-Class Performance Score
93%
Engagement
(Attendance & Participation)
Through this customized program, RT-Mart managers significantly improved their global communication skills, gaining confidence and the ability to lead more effectively across borders
Reasons for Success Based on Participant Comments
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High-quality, relevant content
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Realistic, scenario-based training
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Skilled, supportive trainers
Management Feedback
“NextGen’s scenario-based training combined with highly focused learning content gave our trainees the confidence and the communication skills they need. The training was highly effective.”
Kathleen Lee
Training & Development Manager
"NextGen provided high-quality and detailed reports. Line managers saw a concrete improvement in their employees and the feedback from trainees was excellent.”
Nina Cheng
HR Training Assistant
NextGen made a huge effort to understand our needs before designing content specifically for us.
The results exceeded our expectations and the feedback from trainees was extremely positive.
Stacy Kuo
HR Director, RT-Mart