When a top customer complains and executives are demanding answers, strong communication skills are essential. This practical guide introduces a proven 4-step communication strategy (SBAR) to help senior managers—especially non-native English speakers—navigate high-pressure conversations with clarity, confidence, and credibility. Learn how to take ownership, explain what went wrong, and propose smart recovery plans that build trust with leadership and customers alike.

If your team sometimes finds it hard to handle customer complaints clearly and effectively, you're not alone. In this post, we uncover 5 common communication mistakes Taiwanese professionals make when dealing with customer issues — and how to fix them to build stronger, more trusted relationships with global clients.

Want to sound confident and professional when answering questions in business? In this post, you’ll learn a simple 4-step approach to handle questions clearly and effectively—no matter who’s in the room. Discover how to showcase your leadership, build credibility, and communicate with impact in global business settings.