RT-Mart International – Building Global Retail Leaders
RT-Mart International Ltd., part of the French Auchan Group, operates more than 20 retail stores across Taiwan. Growing cross-border collaboration has brought new communication challenges for its management team.
01 The Challenge
As RT-Mart expanded global coordination, managers needed to:
1
Lead cross-regional projects with clarity
2
Deliver concise, insight-driven status updates
3
Facilitate effective global virtual meetings
02 Training Objectives
“We want our managers to function globally —
strong communication skills are essential.”
— Philippe Leroy, Operations Director
Operate with a global leadership mindset
Structure ideas clearly and concisely
Deliver insight-focused business updates
Use industry language to build credibility
Participate proactively in global discussions
03 Why RT-Mart Chose NextGen
“We chose NextGen over three other vendors because they spent time understanding our needs and designed fully specialized training content. The preparation before the course began and the quality of the materials really impressed us.”
— Stacy Kuo, HR Director
04 Training Solution: A Blended Learning Model
After conducting a detailed needs analysis,
NextGen designed a customized blended program:
Webinars
Introduced key communication frameworks and global mindset concepts
Interactive Workshops
Large-group scenario-based practice
(24 participants)
Face-to-Face
Group Training
Intensive practice with structured feedback
(10 participants)
05 Key Learning Outcomes
The program delivered clear, measurable improvements:
94%
Task Assessment Score
Participants demonstrated strong ability to apply learning in real-world situations.
92%
In-Class Performance Score
Participants collaborated effectively on business-related scenarios and learning tasks
93%
Learning Engagement
Consistent attendance and active participation reflected strong commitment to learning
06 Management Feedback
Management feedback on the training and its real-world impact.
“NextGen’s scenario-based training and focused content delivered clear improvements in both confidence and communication capability.”
Kathleen Lee
Training and Development Manager | RT-Mart
“The detailed, actionable reports showing measurable progress. Line managers also saw concrete improvement”
Nina Cheng
HR Training Assistant | RT-Mart
“I was impressed by how thoroughly NextGen prepared for the training. The results exceeded our expectations and feedback from trainees was excellent.”
Stacy Kuo
HR Director | RT-Mart